The requirements for an EM Account Password are:
• At least 15 characters
• Uppercase letter (1/3)
• Lowercase letter (1/3)
• Number (1/3)
• Symbol (1/3)


Please make sure that you are have all of those requirements fulfilled.

We recommend making a password of two words, separated by a hyphen and a symbol.
This tends to make an easy to remember password of at least 15 characters.


After successfully changing your password, it should sync to the EM network (wi-fi authentication, computer/intranet login, reporting portal, etc) within around five minutes.


Please use one of the links below to change, or reset, your EM account password
The links can be used from any computer or smartphone to which you have access.

Please use the following link to change your EM Account Password if you remember the old one:

EM Account Password Change


Please try to use the link below to reset your EM Account Password if you do not remember the old one:
EM Account Password Reset


Please note: Once the password has been changed or reset, please restart your computer and login under 'Other User' using your full EM email and new EM Account Password.


If you or the affected user are unable to use the links above, please follow or give the instructions directly below:


• Access Office.com via a browser (a smartphone browser works)


• Click 'Sign-in'


• Click 'Can't access your account?'


• Click Work or school account'


• Follow the reset instructions

EM Account Password resets are also available by following the process on the lock screen of your computer: